FINAL FANTASY XIV: Dawntrail is an expansion of Final Fantasy XIV, released by Square Enix on July 2, 2024.
According to several reports, the game loads with a black screen and shows system error -2146697211. This error is typically related to internet or ISP-related issues.
In this article, we’ll provide solutions to fix this error.
How to Fix System Error -2146697211 in FFXIV
Below is detailed information for the solutions that will help you to fix this System Error -2146697211 in FFXIV.
Flush DNS
Flushing the DNS can resolve several internet connectivity-related issues. Here’s how to do it:
- Go to the Search bar on your Windows.
- Type ‘cmd’ and press Enter to open the Command Prompt.
- In the Command Prompt, type ipconfig /flushdns and press Enter.
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Restart Your Router/Modem
Since this error is related to your internet connection, the first solution is to restart your router or modem. Here’s how:
- Turn off your modem and router.
- Wait for about 30 seconds to 1 minute.
- Plug in your modem and router, and restart them.
Check Firewall and Antivirus Settings
If the error persists, ensure that FFXIV Dawntrail is not being blocked by your firewall or antivirus program. First, Open your firewall or antivirus settings, Look for a section related to program or application control.
Make sure that FFXIV Dawntrail is allowed or added as an exception. This will prevent your security software from blocking the game’s internet access.
Delete Game’s Config File
Sometimes, issues in the game’s configuration files can cause errors. Deleting the game’s config file can help:
- Navigate to the folder where FFXIV Dawntrail’s configuration files are stored (usually found in the Documents or AppData folder).
- Locate the config file and delete it.
After deleting the config file, restart the game to see if the issue is resolved.
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